FAQs
🚚 Shipping & Delivery
At Belvia, every order is handled with care and intention. From the moment you place your order to its arrival at your doorstep, we focus on providing a smooth, transparent, and dependable delivery experience.
🕒 Processing Time
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Orders are prepared and processed within 3–5 business days.
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Each item is carefully inspected, quality-checked, and securely packaged before dispatch to ensure it arrives in perfect condition.
🚚 Delivery Estimates
United States
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Shipped via trusted carriers such as USPS or FedEx
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Estimated delivery: 15–20 business days after processing
International Orders
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Estimated delivery: 15–30 business days, depending on destination and local fulfillment partners
⏳ Delivery timelines may vary due to customs procedures, weather conditions, peak demand, or global logistics delays. We appreciate your patience and understanding.
🔍 Track Your Order
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Once your order ships, you’ll receive a confirmation email with a tracking link.
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You can also monitor your shipment anytime through our Track Your Order page.
❌ Order Updates & Cancellations
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Requests must be submitted within 24 hours of placing your order.
To cancel an order:
Email us with the subject line “CANCEL MY ORDER”
To update your shipping address:
Address changes must also be requested within 24 hours.
Once an order has shipped, changes are no longer possible.
🚪 Delivery Attempts
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Most carriers will attempt delivery up to two times.
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If delivery is unsuccessful, the package may be returned.
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To prevent delays or returns, please ensure someone is available at the delivery address.
💥 Damaged or Defective Items
If your order arrives damaged or defective, we’ll make it right.
Please contact support@belvia.com and include:
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Your order number
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A clear photo of the damaged or faulty item
A free replacement will be arranged as quickly as possible.
🤝 Customer Support
Our support team is always here to help.
📧 Email: support@belvia.com
⏳ We aim to respond to all inquiries within 24 hours.